Today was a rather interesting and fulfilling day. Not only because of receiving new clients but because of how I am receiving them. It muse re-assures me that I made the right decision for my business.
We have a new client today coming from California who needs some of our services and this client is pretty different from the rest that we have had. This client owns a rafting business and is looking for some promotional materials from us that have to be custom made. This was a pretty big order.
So the reason this client happens to be a little special for me is because in how we brought this client aboard. Remember in my other blog where I told you I hired someone to help me out with the customer service side of the business? Well that paid off big time. The rafting company contacted us via live chat through the website and their questions and we wound up getting one of our biggest orders to date. Not so much big in products but big in price.
Some rafting material needed to be made from scratch. I have never designed life jackets with logos on it but thats what I did for this order. I designed a yellow and blue life jacket with the words knights ferry rafting in the left hand corner, because that is the name of the business.
I was also instructed to make some pens, which I am already used to doing but the twist with this order was the owner wanted stickers for their rafts. This was a tricky one because I had to figure out what I was going to do about that. I wound up making some waterproof stickers for the rafts that would not come off. This is what made this our biggest order yet.
Of course the order made me happy because of the profits we made from it but it also because it cam through our live chat portal. This made me happy because my new partner got to help me accomplish the company’s biggest sale yet. This just proves that the best investment you can make is in your company and in yourself. The decision for me to decide to hire someone for the customer service side of my business wound up paying off more than I could have ever imagined.